Refund policy
Return & Refund Policy
At Brave Soul and Company, we want you to love your purchase! Because we work with print-on-demand partners, all sales are final. However, if your item arrives damaged, defective, or incorrect, we’re happy to make it right.
Eligibility for Replacements & Refunds
You may request a replacement or refund if:
✅ Your item arrives damaged or misprinted.
✅ You received the wrong item.
To process a claim, email bravesoulandco@gmail.com within 30 days of delivery with:
- Order number
- Clear photos of the issue
- A description of the problem
Once approved, we will issue a replacement or refund within 10 business days.
🔸 All sales are final on custom and digital products.
🔸 We do not accept returns or exchanges for buyer’s remorse or incorrect size selection.
If more than 15 business days have passed since we’ve approved your return, please contact us at bravesoulandco@gmail.com.
Cancellations & Order Changes
Because orders are custom-made and sent to production quickly, we cannot guarantee cancellations or changes after checkout. If you need to make a change, please contact us within 2 hours of placing your order.